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IP Phones Config

To configure your new phones, you will need the User Name and Password allocated to you by us to obtain access and then the Exchange Line Numbers which are assigned to each phone (whether new and issued by us or your existing number ported to us).

In Summary
Every User has an Extension to which a handset is connected.
Every Extension has an internal number like 2134 and an external published phone number.
Every Extension can make direct Outgoing Calls (unless barred)
Every Extension can receive direct Incoming Calls, unless you choose otherwise.
Every Extension can transfer calls to any other Extension or even to other remote phones.
Every Extension has its own Voice Mail (Answerphone).
Every Extension can be making or receiving a call at the same time as other Extensions even if only one phone number is published.

Systems can range from one to hundreds of Extensions. Complex systems will have their Extensions organised into Groups. We do this to your instructions, and can alter these on request.

Groups allow the use of single or multiple phone numbers instead of one for each Extension.

Ring Groups are a set of Extensions sharing the same external phone number. These can be set to ring all together or in a sequence of your choice.

Pick Up Groups are a set of Extensions which can take each other's calls.

In more complex systems, for each Extension the User can specify which Ring Groups it belongs to (more than one if required), and which Pick Up group (one only).

Incoming Call Routing is automatic but to your instructions. In the more complex systems there are 3 popular schemes:

  1. Receptionist. All calls go to one nominated Extension for manual answer and onward transfer. (On Busy, options to go to second extension and so on)
  2. DDI. Incoming call goes to Sales Group on one number, to Support Group on another number, to Accounts on a third, and so on.
  3. IVR. The caller hears a Menu of options and dials their choice.